{"id":13,"date":"2022-07-27T08:54:12","date_gmt":"2022-07-27T03:24:12","guid":{"rendered":"https:\/\/mrcopper.in\/new\/?page_id=13"},"modified":"2026-04-10T11:24:44","modified_gmt":"2026-04-10T05:54:44","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/edelworks.in\/demo\/mrcopper\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

The return policy is well defined to address the authenticated and the undisputed queries only.<\/p>

We are not offering any cancellation against of the orders placed.\u00a0 Please refer shipping policy.\u00a0 Although, we do replace the water bottles\/containers to our customers if there will be manufacturing defects or shipping damages found.\u00a0 Please find the same in the Replacement Policy.\u00a0 No Cash Reimbursement against of the product cancellation.<\/p>

We at Mr.COPPER are committed in providing best quality products to our customers.\u00a0 Our quality checks before packaging and shipping ensure that the products have processed through standard quality checks and will reach our customers with best quality.\u00a0 Although, the damages in transit will be address to ensure that our customers are more important to us.<\/p>

Returned items should be unused, should not be washed or soiled or tampered with appropriate labeling and packaging as per the Mr.COPPER standards for returning for replacement.<\/p>

Replacement Policy<\/span><\/b><\/h3>

You must submit a return request within 7 days of delivery.\u00a0 Water bottles \/ Water containers with any manufacturing defects or the defects during the shipping only will be considered.<\/p>

Mr.COPPER guarantees to replace the item purchased on our website if and only if there is any manufacturing defect or transportation damages, providing you return it to us by post in a saleable condition within 7 days of receipt.<\/p>

Buyers are responsible for return shipping fees. The bottle must not be used and should be in the same condition as it was received.\u00a0 Product must be returned in the original box or packaging.<\/p>

It may take 7 – 21 working days (excluding weekends and public holidays) for your return to be delivered back to us (depending on your location and which postal service you use).<\/p>

Once we receive your return parcel, it will take 7 working days to investigate and process (excluding weekends and public holidays).<\/p>

Replacement will depend on the availability of the same product.<\/p>

If the Buyer found to replace products which is one of items from a Combo Offer \/ Product packages \/ Set of products purchase, the particular damage product will be considered under the replacement based on the product availability.\u00a0 No Refund and No full set of product category or products through offers \/ set will be replaced.\u00a0 Verify the replacement policy.<\/p>

All return and replacement policy is void the buyer exceeds the stipulated timeline.\u00a0 Please refer the timeline for notification through given above<\/span> .<\/p>

How to return:<\/span><\/b><\/h3>
  • Contact Customer Care\/ Support to register delivered product status without any delay along with the all required Buyer information like Name, Order Number and reason of the return.\u00a0 Keep the evidence with the pictorial representation.<\/li>
  • The request will be verified and you will be intimated to send the bottles to the mentioned address.\u00a0 The Address is given below subjected with Return note along with the respect buyer name and active contact number.\u00a0 (Mr.COPPER | 90\/209D, Town Panchayat Road, Uthangarai, Krishnagiri, Tamil Nadu \u2013 635207.)<\/li>
  • \u00a0Ensure the retuning bottle\/bottles are well packed and sealed protectively for a safe return. It is mandate that you have to mention order number, Buyer name, contact number along with the all mandate other info for a quick response with the status of the scenario for the damages.<\/li>
  • The cost involves for the return should be borne by the Buyer<\/li>
  • Any customs duty or charges will be payable by the customer only, if applicable outside India or any other specific region\/complex.<\/li>
  • Seek the right courier operator to ship the goods back to Mr.COPPER and the Customers are advised to track the returning goods at their end.\u00a0 We do not have the \u201cPick up facility\u201d for products return at the present.<\/li><\/ul>

    Points for Approval<\/span><\/b><\/h3>

    Water Bottles \/ containers with minor scratches \/ dents are not allowed to be returned or exchanged.<\/p>

    We practice with all standard process to manufacture the bottles.\u00a0 In its course, the negligible scratches\/dents are quite common which would not affect health benefits and issues since Copper is a soft metal \/ material which will undergo the best metallurgist practices as per the Mr.COPPER unique standards.<\/p>

    If found the cap \/ lock of the water bottle defected or not locking smoothly will be replaced with cap only.\u00a0 Claiming the caps or other connected components after well used will not be replaced.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

    The return policy is well defined to address the authenticated and the undisputed queries only. We are not offering any cancellation against of the orders placed.\u00a0 Please refer shipping policy.\u00a0 Although, we do replace the water bottles\/containers to our customers if there will be manufacturing defects or shipping damages found.\u00a0 Please find the same in […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/edelworks.in\/demo\/mrcopper\/wp-json\/wp\/v2\/pages\/13","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/edelworks.in\/demo\/mrcopper\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/edelworks.in\/demo\/mrcopper\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/edelworks.in\/demo\/mrcopper\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/edelworks.in\/demo\/mrcopper\/wp-json\/wp\/v2\/comments?post=13"}],"version-history":[{"count":12,"href":"https:\/\/edelworks.in\/demo\/mrcopper\/wp-json\/wp\/v2\/pages\/13\/revisions"}],"predecessor-version":[{"id":21036,"href":"https:\/\/edelworks.in\/demo\/mrcopper\/wp-json\/wp\/v2\/pages\/13\/revisions\/21036"}],"wp:attachment":[{"href":"https:\/\/edelworks.in\/demo\/mrcopper\/wp-json\/wp\/v2\/media?parent=13"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}