{"id":14,"date":"2025-06-03T12:17:16","date_gmt":"2025-06-03T12:17:16","guid":{"rendered":"https:\/\/edelworks.in\/demo\/transform\/?page_id=14"},"modified":"2025-09-22T06:54:38","modified_gmt":"2025-09-22T06:54:38","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/edelworks.in\/demo\/transformxme\/refund-policy\/","title":{"rendered":"Cancellation &#038; Refund Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"14\" class=\"elementor elementor-14\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ac541c1 e-flex e-con-boxed e-con e-parent\" data-id=\"ac541c1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-294f4e5 terms-page elementor-widget elementor-widget-text-editor\" data-id=\"294f4e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Key Points<\/h4><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You can request a full refund within 7 days of purchase if services haven\u2019t started (no access granted or no sessions begun).<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Once a program begins or is partially used, refunds are not available, except for technical issues or emergencies.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Promotional or discounted packages are non-refundable unless stated otherwise.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Mental health support: if you feel the program is adversely affecting your well-being, contact us immediately; we\u2019ll review your case with compassion.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Refund requests are reviewed within 5 working days, and approved amounts are credited back within 7 working days (minus any bank\/transaction charges).<\/span><\/li><\/ul><p><b>Our Commitment<\/b><\/p><p><span style=\"font-weight: 400;\">Thank you for choosing TransformX. We are committed to your satisfaction and aim to deliver high-quality fitness, nutrition, wellness, and mental health support services. Before purchasing any package, please read this policy carefully so your healing journey starts with clarity and trust.<\/span><\/p><p><b>Eligibility for Refunds<\/b><\/p><p><span style=\"font-weight: 400;\">You may request a refund under these conditions:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Digital Services \/ Packages<\/b><span style=\"font-weight: 400;\"> (e.g., wellness programs, online fitness, nutrition plans, online consultations):<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"> \u2003 \u2022 If the service has not yet commenced (no access or sessions started), a full refund is available within 7 days of purchase.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"> \u2003 \u2022 Once services or sessions have begun, refunds are not available for partially used or completed packages, except in cases of technical issues or mental health-related emergencies (with documentation).<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Promotional \/ Discounted Packages:<\/b><span style=\"font-weight: 400;\"> non-refundable unless explicitly stated at purchase.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/li><\/ul><p><b>Flexible Options<\/b><\/p><p><span style=\"font-weight: 400;\">Instead of a refund, you may also choose from:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Rescheduling your program start date.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Pausing your program until you\u2019re ready to continue.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Credits toward future programs or services.<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">We want to ensure your investment continues to serve your long-term wellness goals.<\/span><\/p><p><b>Cancellation Policy<\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You may cancel your subscription or package before service initiation and request a refund within the 7-day window.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">After the 7-day period or once services have commenced, cancellations are not eligible for refund.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If you believe your mental health has been negatively impacted by the program, reach out to us directly. We will treat your concern with priority and compassion.<\/span><\/li><\/ul><p><b>Exceptions<\/b><\/p><p><span style=\"font-weight: 400;\">We reserve the right to refuse a refund if:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The request is made after services have been consumed or delivered.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">There is evidence of misuse or violation of our Terms of Service.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The request contradicts UAE laws or regulatory guidelines.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The request is made without valid explanation\/documentation in mental health-related claims.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/li><\/ul><p><b>Mental Health &amp; Wellness Considerations<\/b><\/p><p><span style=\"font-weight: 400;\">We understand that mental health is an important part of transformation. If you\u2019re experiencing emotional or psychological challenges that affect your ability to continue, please let us know. We are committed to listening with care and may offer:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Flexible program pauses.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Partial refunds where applicable.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Guidance on resources or wellness practices to support you in the meantime.<\/span><\/li><\/ul><p><b>Process for Requesting a Refund<\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">All refund requests must be submitted to support@transformxme.com with proof of purchase and a clear explanation of the reason. If related to mental health or emotional distress, feel free to include that information so we can consider it in our evaluation.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">We will review the request and notify you of approval or denial within 5 working days.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If approved, we\u2019ll initiate the refund. The refund will be credited to your original payment method within 7 working days, subject to banking\/transaction processing times.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Any bank or transaction fees imposed by payment providers may be deducted.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/li><\/ul><p><b>Our Wellness-First Promise<\/b><\/p><p><span style=\"font-weight: 400;\">Beyond policies, our mission is to support your transformation and overall well-being. Whether that means continuing with us, pausing your journey, or stepping away, we respect your choice and are here to make the process smooth and fair.<\/span><\/p><p><b>Contact Us<\/b><\/p><p><span style=\"font-weight: 400;\">For any questions, clarifications, or support (including mental health concerns), you can reach out to us at:<\/span><span style=\"font-weight: 400;\"><br \/><\/span><a href=\"https:\/\/www.transformxme.com\/\"><b>TransformX<\/b><\/a><b><br \/><\/b><span style=\"font-weight: 400;\">Email: <\/span><a href=\"mailto:info@transformxme.com\"><b>info@transformxme.com<\/b><\/a><b><br \/><\/b><span style=\"font-weight: 400;\">Location: ARMS STAFFING INVESTMENTS L.L.C-FZ, Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, UAE.<\/span><\/p><p>\u00a0<\/p><p style=\"text-align: center;\"><span style=\"font-weight: 400;\">\u201cYour well-being isn\u2019t just our priority; it\u2019s our promise.\u201d<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Key Points You can request a full refund within 7 days of purchase if services haven\u2019t started (no access granted or no sessions begun). Once a program begins or is partially used, refunds are not available, except for technical issues or emergencies. Promotional or discounted packages are non-refundable unless stated otherwise. Mental health support: if&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-14","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/edelworks.in\/demo\/transformxme\/wp-json\/wp\/v2\/pages\/14","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/edelworks.in\/demo\/transformxme\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/edelworks.in\/demo\/transformxme\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/edelworks.in\/demo\/transformxme\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/edelworks.in\/demo\/transformxme\/wp-json\/wp\/v2\/comments?post=14"}],"version-history":[{"count":65,"href":"https:\/\/edelworks.in\/demo\/transformxme\/wp-json\/wp\/v2\/pages\/14\/revisions"}],"predecessor-version":[{"id":5747,"href":"https:\/\/edelworks.in\/demo\/transformxme\/wp-json\/wp\/v2\/pages\/14\/revisions\/5747"}],"wp:attachment":[{"href":"https:\/\/edelworks.in\/demo\/transformxme\/wp-json\/wp\/v2\/media?parent=14"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}